airlines

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• - Frequent flyer's reserved seat is given away before boarding. On questioning his seat assignment, belligerent clerk labels him a "security risk" and assaults him. Continental feeds fabricated story of racism and "air rage" to legal new
  
• - Winners of Westword Online's "What United Did to My Summer Vacation" contest.
  
• - Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
  
• - Article from an ex-employee.
  
• - Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
  
• - Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]
  
• - Cites poor customer service and passenger complaints about United Airlines.
  
• - Consumer complaints about lost luggage and other issues. Links to related sites.
  
• - Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
  
• - Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]