browser based

    Top: Computers: Software: Help_Desk: Browser_Based:

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• - Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
  
• - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
  
• - Provides real-time management reporting and problem resolution.
  
• - Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
  
• - Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
  
• - Help desk and change management (web-enabled) software used by government and corporations around the world.
  
• - A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
  
• - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
  
• - A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
  
• - Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
  
• - Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
  
• - Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
  
• - Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
  
• - Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
  
• - Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
  
• - Help desk specifically for recording and monitoring requests for repairs or other works at properties.
  
• - Customizable help desk based upon the Microsoft .Net Framework.
  
• - Provides online customer support solutions with email support, asset management, and trouble ticket.
  
• - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
  
• - Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
  
• - Organize and track support e-mail calls with help desk software.
  
• - Offers an outsourced, Web-based customer service system that learns from the customer's questions.
  
• - Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
  
• - Provides an internet based open source help desk software in a hosted and managed environment.
  
• - Web based job tracking and asset management software.
  
• - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
  
• - Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
  
• - Affordable web-based help desk application and database.
  
• - An industry standard internal and external helpdesk written in ASP and customised for the Internet.
  
• - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
  
• - Offers fully web-enabled and fully customizable helpdesk software.
  
• - A web-based application that allows to track support issues via a Microsoft web server.
  
• - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
  
• - A browser based help desk and asset management set, with optional customization offered.
  
• - Free, web based help desk software written in ASP. Offers email notification and reporting features.
  
• - FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
  
• - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
  
• - Web-based PHP and MySQL support ticket system.
  
• - Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
  
• - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
  
• - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
  
• - Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
  
• - Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
  
• - Background, and information about help desk software.
  
• - Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
  
• - An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
  
• - Automates online customer support and knowledge base creation through the Internet.
  
• - Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
  
• - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
  
• - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
  
• - Open source web based help desk system written in Perl for Unix and Windows servers.
  
• - Web based help desk software for automating business processes across global enterprises.
  
• - Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
  
• - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
  
• - Web-based multi-functional help desk software.
  
• - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
  
• - Web-based help desk software with Microsoft Access and MS SQL integration.
  
• - Offer help desk, referral tracking and customer support systems.
  
• - Enterprise class open source helpdesk and servicedesk software.
  
• - A help desk offering tracking and asset management functionality.
  
• - Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
  
• - Browser-based email management and trouble ticket system.
  
• - Develops 100% web-based customer support software solution.
  
• - Software for Web based customer support, escalation and bug tracking.
  
• - A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
  
• - Offers helpdesk software with change management, SNMP network auditing and monitoring.
  
• - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
  
• - Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
  
• - A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
  
• - Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
  
• - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
  
• - Introduces the developers of the web based Spectrum HelpDesk customer support system.
  
• - US based implementer of HEAT software for help desk and customer service.
  
• - Offer an application for tracking and managing both customer support issues and internal work items.
  
• - Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
  
• - A free ASP based support and trouble ticket system, including instant download.
  
• - A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
  
• - Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
  
• - Offers web-based automated support solutions for IT management, customer care and call centres.
  
• - Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
  
• - Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
  
• - Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
  
• - Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
  
• - Helpdesk software with options for software and hardware inventory management.
  
• - Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
  
• - Completely Web-based help desk, ticketing service, and request management software.
  
• - Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.